Privacy Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a quotation, place an order or otherwise interact with our business. We are committed to handling personal information responsibly and in accordance with applicable data protection laws. Please read this policy carefully to understand how your information is processed.
Information We Collect
We collect information that you provide directly and information that is generated automatically when you use our website.
Information You Provide to Us
When you contact us, request a quotation, place an order or register for an account, you may provide us with information such as your name, company name, email address, phone number, shipping and billing addresses, payment details and information related to your inquiry or order. We use this information to respond to your requests, process orders, provide customer support and manage our business relationship with you.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, pages visited, time and date of access, and referring website. This information helps us understand how visitors use our site, improve our services and maintain website security.
How We Use Your Information
We use the information we collect for the following purposes:
- Responding to inquiries and providing quotations and product information.
- Processing and fulfilling orders, including production, quality control, packaging and shipping.
- Communicating with you about your orders, projects and account.
- Providing customer and after-sales support.
- Sending business communications, such as quotations, order updates and service-related notices.
- Improving our website, products and services through analysis of usage patterns.
- Maintaining security and preventing fraud or misuse of our services.
- Complying with legal obligations and enforcing our agreements.
We do not sell your personal information to third parties. We use business information only for the purposes described in this policy or for purposes that are compatible with and reasonably related to those described here.
Legal Bases for Processing
Depending on your location and the nature of the processing, we may rely on one or more of the following legal bases for processing personal information: performance of a contract with you (for example, processing an order you have placed); your consent, which you may withdraw at any time; our legitimate interests in operating and improving our business; and compliance with legal obligations. Where we rely on consent, we will obtain it in a clear and specific manner before processing.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences and understand how the site is used. Cookies are small text files stored on your device by your web browser. Some cookies are essential for the website to function, while others help us analyze traffic and improve performance.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, and you can choose to disable non-essential cookies while still using our website. However, some features may not work correctly if certain cookies are disabled.
Third-Party Services
Our website may use third-party services to support its operation, including website hosting, analytics, payment processing, shipping and communication tools. These service providers may process personal information on our behalf or as independent controllers, and they are expected to handle your information in accordance with applicable law and their own privacy practices.
When you make a payment, payment details are processed by the payment service provider in accordance with its security and privacy practices. We do not store full payment card details on our systems.
International Data Transfers
As an international wholesale business, your information may be processed in countries other than your own, including countries where our service providers are located. We take reasonable steps to ensure that personal information transferred across borders is protected in accordance with applicable data protection requirements, including using appropriate safeguards where required.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including maintaining business records, complying with legal obligations and resolving disputes. When information is no longer needed, we take reasonable steps to delete or anonymize it.
How We Protect Your Information
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, alteration or disclosure. These measures include access controls, secure storage, encryption where appropriate and staff training on data handling. While no method of transmission or storage is completely secure, we work to protect your information and to respond promptly to any security concerns.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete or restrict the processing of your data, the right to data portability, the right to object to processing, and the right to withdraw consent at any time. If you wish to exercise any of these rights, please contact us using the details below. We will respond to valid requests in accordance with applicable law, and we may need to verify your identity before processing your request.
If you are in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection supervisory authority if you believe your data has been processed unlawfully.
Children's Privacy
Our website and services are directed to business customers and are not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
Business Contact Information
We process business contact information — such as your name, company name, business email and business phone number — for the purpose of managing our commercial relationship with you. This includes responding to inquiries, preparing quotations, managing orders and providing support. Where you contact us in a business capacity, we treat the information you provide as business contact data and process it in accordance with this policy.
Marketing and Business Communications
If you have requested information from us, placed an order or otherwise expressed interest in our products, we may send you business communications such as product updates, new collection announcements and industry information that we believe is relevant to your business. These communications are intended for business customers and are not marketing to consumers.
You can opt out of non-essential business communications at any time by contacting us or by using the unsubscribe option provided in the communication. We will continue to send service-related communications that are necessary for the management of your account or orders.
Links to Other Websites
Our website may contain links to third-party websites, platforms or services. This Privacy Policy applies only to our website and our processing of personal information. When you follow a link to a third-party website, that website's own privacy policy and practices will apply, and we encourage you to review them before providing any personal information.
Your Choices and Do Not Track
You have choices about the information you share with us. You may decline to provide certain information, although this may limit our ability to respond to inquiries or process orders. You may also control cookies through your browser settings, opt out of non-essential business communications at any time, and request access to or deletion of your personal information as described in the "Your Rights" section.
Some browsers offer a "Do Not Track" setting. Because there is not yet a common standard for how websites should respond to such signals, our website currently does not change its behavior in response to Do Not Track signals, but we respect the cookie and preference controls available in your browser.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Aggregate and Anonymized Information
We may use aggregate or anonymized information — data that does not identify any individual — for purposes such as analyzing usage trends, improving our products and services, and preparing business reports. Because aggregate and anonymized information cannot be used to identify you, it is not subject to the same restrictions as personal information, and we may use and share it for the purposes described above.
For example, we may analyze aggregated inquiry patterns to understand which product categories are most requested by region, or review anonymized website traffic to improve navigation. In all such cases, the information is processed in a form that cannot be linked back to any specific individual.
Contact Us
If you have questions about this Privacy Policy or about how we handle personal information, please contact us through the contact page on our website. We are glad to answer your questions and to address any concerns you may have.